A chatbot is an artificial intelligence program that can carry on conversations with humans via text or text-to-speech. The use of a WhatsApp chatbot allows businesses to more efficiently respond to client inquiries addressed over the platform. We offer WhatsApp chatbot services in Malaysia so that your company may utilize WhatsApp bots to have a two-way conversation with clients in real-time and make it simpler for them to do business with you.
Your WhatsApp business account has a lot of benefits, like being able to automate conversations with customers. Have you ever used a chatbot on WhatsApp in Malaysia? If not, you should, and our WhatsApp chatbot services from Yaeris Digital Services can help. You read that correctly.
With WhatsApp bots, you can now handle customer questions through this chat app, which also has the other benefits listed here.
Advantages of Utilizing WhatsApp Chatbot
Enhances Customer Engagement
Integrating WhatsApp bots with your CRM and ERP facilitates a number of customer relationship activities for your firm. A single chatbot can be used to send reminders and notifications to customers, present and guide customers through the business’s product catalog, provide real-time responses to customer questions and complaints, send updates on the status of tickets and their resolution, and collect customer feedback and comments.
Our WhatsApp chatbot company in Malaysia eliminates the need for customers to wait in line to speak with customer service agents. Using the chatbot-to-human handover, complicated queries that cannot be answered by the chatbot will be automatically transferred to a customer service agent.
Measurable Performance
WhatsApp is the most popular way to send and receive messages, and your customers may already have it on their phones. It lets your customers get help on their favorite platform, which they use every day.
Since WhatsApp is a popular messaging app, many users already know how to use its interface and how it works.
With WhatsApp bot services from Yaeris Digital Services, you can make a lot of money. It makes communication easier and doesn’t require training or a complicated setup. Also, most people already have WhatsApp on their phones, so they don’t need to download a separate app to use WhatsApp bots.
Automated Lead Generation
Lead generation is something that marketers need to do. Every salesperson and marketer wants to have a steady stream of good leads. Leads save you time and money, so you can put your efforts and resources toward things that will make you money. With the bot, you can get reliable information that can help you talk to leads.
This is done by letting clients respond in an infinite number of ways. When your audience is interested, the bot will ask important questions When your audience is interested, the bot will ask important questions. Leads can be found by looking at data about how people respond and how involved they are. Based on the information they get from potential leads, your sales staff will be able to target sales and move potential leads through the sales process.
Save Time and Money
Since these chatbots can provide automated customer service around the clock, you can now talk to your customers when your business is closed.
Chatbots can answer frequently asked questions in a smart way, so businesses don’t have to keep customer service open all the time. This saves time and money that would have been used to hire and train people to help customers. Customer satisfaction goes up when customer service is available 24 hours a day.
Secured End-to-End Encrypted
The whole conversation between a user and a WhatsApp bot is encrypted, and a two-step verification process is used. In addition to that, a verification of the business Your clients’ privacy will be preserved, and they will be better able to remain authentic as a result of this. Your clientele would have an easier time utilizing the platform as a result of our WhatsApp chatbot services in Malaysia.
A one-of-a-kind PIN can be generated using two different methods of authentication. Every time a user logs into WhatsApp with their phone number, their identification may be checked using this feature.
The end-to-end encryption that the WhatsApp bot uses helps to keep discussions private by preventing unauthorized access to the data that is being transmitted. Data that has been encrypted on the device of the sender can only be decrypted on the device that the data is being received. Customers are able to confidently pass over their sensitive personal information as a result of this.
Contextual Support to Customers
WhatsApp is a marketing tool that is widely used and already exists. Many businesses are already using WhatsApp bots to promote new products, tell customers about new services, let them know about upcoming events, and offer discounts.
A WhatsApp chatbot agency in Malaysia can give you a variety of formatting styles and multimedia options. This gives the marketing team more freedom to be creative with their campaigns. By adding this to your CRM, your company can look at information about clients and make suggestions for products and services that will be most useful to them.
With WhatsApp integration, it’s much easier to automate repetitive marketing tasks like sending emails and posting on social networks. The fact that WhatsApp bots can use broadcast lists also helps marketing campaigns. With WhatsApp bots, your customers can also sign up to receive newsletters and special offers from your business.
Conclusion
The development of chatbots should be a priority for all types of companies. When it comes to contacting a large number of people through chat apps, chatbots are significantly more effective than individuals. In the not-too-distant future, they might develop into helpful instruments for collecting information. Because they are powered by artificial intelligence, chatbots are able to hold conversations that are surprisingly human. to the user while simultaneously reducing the amount of work performed by healthcare provider teams.