We provide
Customer service system
Merge & manage all business communication channels into 
customer service system.
Manage everything in
1 Platform
Manage thousands of inquiries per day at ease. Built-in with analytic and marketing tools.
Find Out How
Customer Service System
Can do for you
Communicate and chat with all of your prospects and customers from various messaging app channels in 1 platform.
Invite your colleagues to manage all your business inquiries & contacts.
Broadcast your promotional / notification message to your targeted contact numbers. We are using official API directly from respective messaging service provider. Hence, the delivery rate of your message is at 100% delivery rate. However, you still need to comply the guideline for the messaging app you use.
Manage all your customers and prospects in 1 platform. You can manage all of them using our tag management system. In the future, you can filter it based on the tag you have placed for every contact.
View overall health of your communication chat channels in a glance. View information such as:
- New incoming message
- No of message resolved
- Growth of your incoming inquiries
- No of conversation
Manage multiple brands/businesses/companies communication channel in 1 platform without having to switch and manage many devices.
Use Cases
Broadcast Messages & Start Conversations
Send promotional updates, shipping updates, delivery reminders, payment reminders, and other notifications on WhatsApp using our APIs
Bring Your Customer Support On WhatsApp
Engage with your customers on their favourite app & provide multi-agent customer support on WhatsApp.
Manage All Communication Channels In 1 Platform
Integrate all your business communication channels with oChats software. Then, you can manage all incoming and outgoing chat messages in 1 platform.
Our
Pricing
Starter
- Billed Monthly
- 2 Team Members
- 5GB Storage
- All Channels
- All Features
- All Integrations
Pro
- Billed Monthly
- 5 Team Members
- 10GB Storage
- All Channels
- All Features
- All Integrations
Business
- Billed Monthly
- 10 Team Members
- 20GB Storage
- All Channels
- All Features
- All Integrations
Enterprise
- Billed Monthly
- 20 Team Members
- 50GB Storage
- All Channels
- All Features
- All Integrations
Channels
Features
- Unlimited Brands
- Unlimited Messages
- Unlimited Contacts
- Unlimited Broadcast
- Data Export
- Dashboard
- Team Inbox
- Contact Management (CRM)
- Quick Replies
- WhatsApp Catalog & Store*
- Automation
- Files
- Advance Reporting
- Shared Storage Space
- Automated Message & Notification*
Integrations
- Zapier
- Google Dialogflow*
- WooCommerce / WordPress*
- Shopify*
Additional Fees & Add-on
Additional Data Storage
Add on every 50GB: US$20/mth
Additional Team Members
Add on 1 team member: US$30/mth
Additional Fee on WhatsApp Business API
| WhatsApp Charges | Cost Per Message |
|---|---|
| First 1,000 Conversation Per Month (User & Business): | Free |
| User Initiated Conversation: | US$0.022 / message |
| Business Initiated Conversation: | US$0.0732 / message |
Video Demo
WhatsApp Button
Watch
Video Demo
Having a Doubt?
Frequent Asked Questions
Customer service system is a platform which helps businesses to manage their business communication with their customers & visitors from multiple channels such as WhatsApp, Telegram, Signal, Zalo, LINE, Instagram, email and etc
There are up to 3 types of charges involve:
- Customer service system subscription fee
- WhatsApp API (only if you plan to connect to WhatsApp channel. This charge is imposed by Facebook directly)
- WhatsApp Partner fee (only if you plan to connect to WhatsApp channel. This charge is imposed by WhatsApp appointed partner to sell official WhatsApp Business API)
View our full pricing here.
Yes. Our software can manage different brands separately. Basically, every brand will have their own workspaces. For eg,
- Brand A uses WhatsApp A, Telegram A & LINE A to communicate with customers
- Brand B uses WhatsApp B, FB Messenger B & Email B to communicate with customers
All brands you have created under your oChats account will share the same storage capacity. Once your storage has reached the limit, you can always add on more storage capacity.
Yes, you can. As long as WhatsApp approves your message, then you can blast using our software. Every time you want to perform any form of broadcast message, WhatsApp needs to review first.
Here is WhatsApp template guideline.
our clients
See what others have to say
Our clients have worked very closely with us. We always strive our best to provide a great user experience for everyone.
We're ready, are you?
What we do here is to help our customers (you) get the result you want at a tiny fraction of your business revenue.
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