Customer Relationship Management Software Malaysia
Transform your business with the leading CRM software in Malaysia. Our advanced Customer Relationship Management (CRM) software helps small businesses and enterprises track leads, manage customer relationships, and grow sales. All from a single, easy-to-use platform. Whether you’re looking for the best CRM management software or a scalable solution for your growing team, we have you covered.
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14-Days Free Trial
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No credit card required
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Free onboarding setup and channel integration
What is CRM Software & Why Does Your Business Need It?
CRM software (Customer Relationship Management software) is a digital platform that helps businesses organize, track, and manage every interaction with customers and prospects. With the right CRM software, Malaysian businesses can centralize contacts, automate follow-ups, monitor sales pipelines, and deliver outstanding customer service, helping you close more deals and build lasting relationships.
Manage everything in 1 platform
Customer Relationship Management Software
Manage thousands of inquiries per day at ease. Built-in with analytic and marketing tools.
Why Choose Our CRM Software in Malaysia?
- Made for Malaysia: Local support, compliance, and integrations with Malaysian business tools.
- Cloud-Based & Secure: Access your CRM from anywhere, anytime, with enterprise-grade security.
- Easy to Use: Intuitive dashboard, quick setup, and minimal learning curve.
- Customizable: Tailor workflows, fields, and reports to fit your unique business needs.
- Affordable for SMEs: Transparent pricing designed for small businesses in Malaysia.
Find Out How
Customer Relationship Management Software
Can do for you
Communicate and chat with all of your prospects and customers from various messaging app channels in 1 platform.
Invite your colleagues to manage all your business inquiries & contacts.
Broadcast your promotional / notification message to your targeted contact numbers. We are using official API directly from respective messaging service provider. Hence, the delivery rate of your message is at 100% delivery rate. However, you still need to comply the guideline for the messaging app you use.
Manage all your customers and prospects in 1 platform. You can manage all of them using our tag management system. In the future, you can filter it based on the tag you have placed for every contact.
View overall health of your communication chat channels in a glance. View information such as:
- New incoming message
- No of message resolved
- Growth of your incoming inquiries
- No of conversation
Manage multiple brands/businesses/companies communication channel in 1 platform without having to switch and manage many devices.
Best CRM Management Software Features
- Contact & Lead Management: Centralize all your customer information and track every interaction.
- Sales Pipeline & Automation: Visualize deals, automate reminders, and move prospects through your funnel.
- Task & Activity Tracking: Assign tasks, set deadlines, and monitor team productivity.
- Email & Communication Integration: Sync with Gmail, Outlook, and messaging apps.
- Reporting & Analytics: Generate detailed reports on sales, activities, and customer engagement.
- Mobile Access: Manage your CRM on the go from any device.
How Our CRM System Works
- Sign Up: Create your account and set up your CRM dashboard.
- Import Contacts: Easily migrate your existing customer data.
- Customize Workflows: Tailor the CRM to match your sales and service processes.
- Automate Tasks: Use built-in automation to save time and reduce manual work.
- Track & Optimize: Monitor performance with real-time analytics.
Customer Relationship Management Software
Try It Yourself
See your revenue grows in 90 days.
CRM Software for Small Businesses in Malaysia
Our CRM software is perfect for Malaysian small businesses looking to streamline operations, improve customer relationships, and scale efficiently. With affordable plans and local support, you can start small and grow as your business expands.
Use Cases
Broadcast Messages & Start Conversations
Send promotional updates, shipping updates, delivery reminders, payment reminders, and other notifications on WhatsApp using our APIs
Bring Your Customer Support On WhatsApp
Engage with your customers on their favourite app & provide multi-agent customer support on WhatsApp.
Manage All Communication Channels In 1 Platform
Integrate all your business communication channels with oChats software. Then, you can manage all incoming and outgoing chat messages in 1 platform.
Get started with 14-days free trial
Pricing
Starter
- Billed Yearly
- 2 Team Members
- 5GB Storage
- All Channels
- All Features
- All Integrations
Pro
- Billed Yearly
- 5 Team Members
- 10GB Storage
- All Channels
- All Features
- All Integrations
Business
- Billed Yearly
- 10 Team Members
- 20GB Storage
- All Channels
- All Features
- All Integrations
Enterprise
- Billed Yearly
- 20 Team Members
- 50GB Storage
- All Channels
- All Features
- All Integrations
Channels
*Instagram is under development.
Features
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Unlimited Brands
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Unlimited Messages
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Unlimited Contacts
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Unlimited Broadcast
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Data Export
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Dashboard
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Team Inbox
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Contact Management (CRM)
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Quick Replies
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WhatsApp Catalog & Store*
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Automation
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Files
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Advance Reporting
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Shared Storage Space
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Automated Message & Notification*
Integrations
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Zapier*
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Google Dialogflow*
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WooCommerce / WordPress*
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Shopify*
Additional Fees & Add-on
Additional Data Storage
Add on every 50GB: US$5/mth
Additional Team Members
Add on 1 team member: US$5/mth
Once you have registered an official LINE Business Account, it will generate a user ID automatically for your business. If you want to use a custom user ID, you need to pay US$12/year.
Pricing for WeChat Business account: US$99/year
Watch
Video Demo
Having a Doubt?
Frequent Asked Questions
What is Customer Relationship Management Software?
Customer Relationship Management Software is a platform which helps businesses to manage their business communication with their customers & visitors from multiple channels such as Telegram, Signal, Zalo, LINE, Instagram, email and etc
What are the charges involve?
Besides paying for our software cost, there are additional costs if you choose to use LINE Business & WeChat. This additional cost is listed on the Add-On section above.
I have multiple brands under my company. Can your software supports and manages communication for different brands separately?
Yes. Our software can manage different brands separately. Basically, every brand will have their own workspaces. For eg,
- Brand A uses Facebook Messenger A, Telegram A & LINE A to communicate with customers
- Brand B uses Facebook Messenger B, FB Messenger B & Email B to communicate with customers
All brands you have created under your oChats account will share the same storage capacity. Once your storage has reached the limit, you can always add on more storage capacity.
Will you add WhatsApp channel into this software?
We already have a dedicated software for WhatsApp that functions exactly like how this software functions. It is called WABA Multichat Software.
What Are the Best Customer Relationship Management Softwares?
As of 2025, top CRM platforms include Yaeris, a scalable messaging-focused CRM with AI chatbot integration; HubSpot CRM, favored by SMEs for its user-friendly free tools and marketing features; Microsoft Dynamics 365, offering a comprehensive CRM-ERP suite with deep Microsoft ecosystem integration; Zoho CRM, known for affordability and extensive customization with AI support; and Freshsales, which combines intuitive design with AI-powered lead scoring and automation—each catering to different business sizes and needs.
What Are Some Examples of What CRM Software Is Capable Of?
CRM software provides essential tools like contact and sales management, marketing automation, customer service support, analytics, integration with other business tools, mobile access, and customization—enabling businesses to streamline operations, enhance customer relationships, and drive overall growth.
Is your CRM software suitable for small businesses?
Absolutely. Our CRM software for small business is built to be user-friendly, scalable, and cost-effective.
Can I customize the CRM to fit my business needs?
Yes, you can customize fields, workflows, reports, and user permissions to suit your business processes.
Is the CRM software cloud-based and secure?
Yes, our Malaysia CRM software is fully cloud-based, with top-tier security and regular backups.
How do I get started with your CRM software in Malaysia?
Contact us for a free demo or trial. Our team will help you set up and get the most out of your new CRM system.
our clients
Testimonial
Our clients have worked very closely with us. We always strive our best to provide a great user experience for everyone.
We're ready, are you?
What we do here is to help our customers (you) get the result you want at a tiny fraction of your business revenue.
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