CRM + WeChat Business Integration
Connect your WeChat Official Account to Yaeris so Chinese-speaking and cross-border customer conversations land in the same shared inbox as every other channel.
Why does WeChat Business need a CRM?
- WeChat's native dashboard has no shared assignment or ownership concept across a team.
- There's no tagging, so agents can't filter or report on what WeChat conversations are actually about.
- Conversation history is isolated to WeChat's own console, disconnected from the same customer's other channels.
- Running WeChat as a separate tool means a second login and a second set of habits for agents to maintain.
WeChat Business alone vs. WeChat Business + Yaeris CRM
| WeChat Business alone | WeChat Business + Yaeris CRM | |
|---|---|---|
| Multiple agents | One dashboard, no ownership tracking | Any authorized agent works from the same shared inbox |
| Conversation history | Isolated to WeChat's own console | Full history attached to the customer record |
| Tagging & routing | Not available | Route conversations to the right agent or team instantly |
| Canned replies | Retype every answer | Reuse pre-written replies across every channel |
| Cross-channel visibility | Isolated to WeChat only | Sits alongside WhatsApp, Messenger, and every other channel |
| Setup requirement | WeChat's own business verification either way | Same verification, plus a US$99/year workspace add-on |
What can you do with WeChat Business inside the CRM?
Live shared inbox
WeChat messages arrive in real time, alongside every other connected channel.
Full conversation history
Agents see the complete conversation, tied to the same customer record.
Tagging & assignment
Route WeChat conversations to the right agent or team.
Canned replies & knowledge base
Reuse the same answers across every channel.
One workspace per brand
Multi-brand businesses keep WeChat conversations cleanly separated.
Local Malaysia data hosting
Conversation data stays hosted inside Malaysia.
Who uses the WeChat Business integration?
Serve cross-border customers properly
WeChat conversations get the same tagging, history, and assignment as every other channel.
Follow up on WeChat leads
See a customer's full context before replying, instead of starting from zero in a separate dashboard.
One workflow for every market
Agents don't need a second set of habits just for Chinese-speaking customers.
How do you set up WeChat Business?
Get business-verified with WeChat
WeChat Official Accounts require their own registration first.
Connect to your workspace
Add the account as a channel, US$99/year.
Assign agents
Decide who handles the WeChat queue.
Go live
Messages start arriving in the shared inbox.
How much does the WeChat Business integration cost?
WeChat Business is a paid add-on at US$99/year on top of the base CRM plan, reflecting WeChat's own business verification requirement.
Frequently Asked Questions
What is a WeChat CRM?
A WeChat CRM connects your WeChat Official Account so conversations appear in the same shared inbox as your other messaging channels.
How much does it cost?
WeChat Business is a US$99/year add-on on top of the base CRM subscription.
Why does WeChat cost extra when other channels don't?
WeChat Official Accounts require their own business verification within China's messaging ecosystem before they can be used commercially.
Do messages arrive in real time?
Yes, WeChat messages arrive in the shared inbox live, the same as every other connected channel.
Can I connect more than one WeChat account?
No -- each workspace supports one WeChat Business account. Multi-brand businesses get a separate workspace per brand.
Is my WeChat conversation data secure?
Conversation data is hosted locally in Malaysia rather than routed through overseas third-party infrastructure by default.
Bring WeChat Business into one shared inbox
See how WeChat Business fits alongside every other channel in Customer Relationship Management Software.
Get Started